However, it’s not entirely clear what happens when someone orders my book from Amazon. A friend did so over a week ago, and received a confirmation email saying ‘We’ll notify you via e-mail when we have an estimated delivery date for this item’ - but they haven’t notified me, the bookseller, at all. And I haven’t checked my bank account, but I very much doubt they’ve paid me my royalty either.
Because the purchaser is an old friend, I can reassure him that he’ll get his book one way or another. But what happens when a stranger follows the same route? They’re not going to be very impressed that their order hasn’t been fulfilled promptly and efficiently, and I’m the one who’s going to look bad.
There’s a complete lack of information about such matters on Amazon’s seemingly comprehensive website, so I’ve filled in the enquiry form. I’ll let you know the upshot.